The Service Provider offers a technology platform (“Software”) wherein Customer can choose the kind of service Customer requires i.e. My Driver Service (defined below), 21N Driver Service (defined below), find third parties to provide TP Services (defined below) and any other service that may be available through the Software. It is up to the third party service provider to offer their third party services, which may be scheduled through use of the website, mobile application or any other medium. “My Driver Service” is a service where the Customer or its representative will drive the Customer Vehicle (defined below) to the third party service center to avail the services offered by the third party service center.
“21N Driver Service” means where an Ambassador will pick up the Customer Vehicle, drop the same to the third party service center and then pick up the serviced Customer Vehicle from the third party service center location and take it back to the Customer location.
All services (including My Driver Service/21N Driver Service) provided by the Service Provider, through Software, to the Customer by means of the Customer’s use of the booking channel (Website/Application/call center etc.), for booking purposes, are hereinafter referred to as the “Service”. Furthermore, the term Services shall include any service for which any consideration is paid /not paid to the Service Provider by the Customer and will be covered by these Terms and Conditions. The Services may be requested through phone via call center, Website, an application supplied by the Service Provider and downloaded and installed by You on internet-enabled mobile device (the “Application”) or through any other channel made available by the Service Provider for booking purpose.
The Services offered by the Service Provider are sourced from third parties who have a contractual relationship with the Service Provider. The Service Provider offers information and a method to obtain such third party services from third party service providers, but does not, and does not intend to, provide third party services or act in any way as a third party service provider, and has no responsibility or liability for any third party services provided to (or failed to be provided) nor for the actions or inactions of any third party service providers. The services provided by third party service providers is termed as “TP Services” and include servicing of Customer’s vehicle for scheduled/unscheduled, maintenance/accidental or for any other kind of repair and maintenance work of vehicle (“Customer Vehicle “).
The Website/Application also provides Customer with the option of hiring of Ambassadors with facility to track Vehicle movement, that tracks the Customer Vehicle from Customer’s residence/office or any other location as specified by the Customer to the registered Service Network Partner of the third party service provider and from the registered Service Network Partner to a location as specified by Customer. Movement of vehicle facility provides Customer the ability to track the movement of Customer Vehicle during pickup and delivery service.
We do not guarantee or warrant, and make no representations regarding, the reliability, quality or suitability of such third party service providers or TP Services. The Service Provider shall reasonably provide sufficient training, quality control procedures and processes to ensure commercially reasonable services by third party service providers. However, under no circumstance does the Service Provider accept liability in connection with and/or arising from the services or any acts, action, behavior, conduct, and/or negligence on the part of the third party service provider whether online or offline. Any complaints about the services provided by the third party service provider should be directly submitted to the concerned third party service provider. By using the Services, You agree to hold the Company free from any responsibility, liability or damages that may arise out of or in relation to booking Service through call center, Website, Application or the Services. The Company and its affiliates and licensors shall not be liable for any claim, injury or damages arising out of or in connection with Your use of the Service or the TP Services.
You may only access the Service using authorized means. It is Your responsibility to check and ensure You have accessed or downloaded the correct Website/Application for Your device. The Company is not liable if You do not have a compatible handset.