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Tag: Digital Services

What is driving Automobile Resale Market

What is driving Automobile Resale Market?

A lot of us might remember the early days of the mobile telephony boom in India. During this time, the industry saw a spate of value-added services (VAS) such as ringtones, special SMS services, caller-back tunes and more, many of which persist to this day. These services, ranging from functional

Benefits of pick-up & drop services, beyond after-sales

Benefits of pick-up & drop services, beyond after-sales

As pioneers of digital transformation in the automotive space, we believe that taking certain processes online benefits customers, OEMs, and other players in the ecosystem.  One such service is pick-up and drop, typically used for after-sales. Here, a customer who needs to get their vehicle serviced can do so simply

Why outsourcing non-core functions makes sense for automobile OEMs

Why outsourcing non-core functions makes sense for automobile OEMs

Across industries, there are benefits at large of outsourcing non-core functions. This ranges from easing HR challenges to solving for lack of specialist knowhow. Sometimes it might be needed because expertise is needed only for a short period of time, and other times to avoid underutilisation of both machinery and

What is influencing the vehicle purchase decision for this generation

What is influencing the vehicle purchase decision for this generation?

With the current level of technology penetration, the current and upcoming generation of vehicle buyers not only prefer but expect ‘invisible’ after-sales service. A 2018 global Accenture study showed that the younger you are, the more inclined you will be to outsourcing routine services like buying groceries, delivering a package

Customer holding a mobile phone

High Time For Digitally-Enabled Vehicle Services For Your Customers

Much like the rest of the industries, the Automobile sector along with its Aftermarket segment has been hit by the COVID-19 outbreak. After initially struggling, these industries have started to steady down and found a footing through the leaning on digital services. While “going contactless” and adopting various social distancing