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Tag: 21North

What is influencing the vehicle purchase decision for this generation

What is influencing the vehicle purchase decision for this generation?

With the current level of technology penetration, the current and upcoming generation of vehicle buyers not only prefer but expect ‘invisible’ after-sales service. A 2018 global Accenture study showed that the younger you are, the more inclined you will be to outsourcing routine services like buying groceries, delivering a package

Using technology to improve customer satisfaction

Using Technology To Improve Customer Satisfaction

Meet Mayank – A Digital Native Mayank works in a senior product role in an Indian startup based in Bangalore. Like much of his peer group, he is now used to running a majority of his life digitally. This includes ordering food, groceries and even pet supplies, now that his