The Website is an online platform and the Application is a mobile based application that is, but not limited to, used to book service appointment and provide pick-up and delivery service (convenience service) using third party services, of your vehicles to and from service centers in order to get your vehicles serviced on a service due date (the “Service” or “ Services”).
Personally identifiable information (the “PII”): essentially includes, but is not limited to, information which can be used to identify, contact or locate you such as your name, home and business address, email addresses, contact details, and payment details.
Non-personally identifiable information (the “NPII”): NPII includes, but is not limited to, your IP address, cookies, third party’s cookies and web pages that have been viewed by you on the Website. PII and NPII shall hereinafter be jointly referred to as the “Information”.
When you visit http://www.21north.in , you will be required to create an account in order to receive services offered through the Platform. For creating an account you will have to provide us with certain PII about yourself which may include your name, email address, home or business address, telephone number, vehicle details (including vehicle no., vehicle make, vehicle model no., insurance details etc), debit or credit card information such as the credit card number, card verification value.
We collect and use PII (including name, address, telephone number and email) to better provide you with the required services, or information. We would therefore use your PII in order to:
Respond to queries or requests submitted by you;
Administer or otherwise carry out our obligations in relation to any agreement you have with us;
Anticipate and resolve problems with any services supplied to you;
Create products or services that may meet your needs; and
Process requests or applications submitted by you.
To optimize our Services we may use your PII for direct marketing as well as to share with other third parties for promotional activities. As we respect your privacy we will only use your PII for this purpose and you are hereby being made aware of such intent.
We may automatically collect NPII about you such as the type of internet browsers or mobile browsers you use, log data, device information or the website from which you linked to our Website or the usage pattern of the Application etc. You cannot be identified from this information and it is only used to assist us in providing an effective service through our Platform.
We may use NPII when you interact with the Platform or use the Services to better our services in terms of understanding the usage pattern, create aggregate information from the information submitted by the site, show information in aggregate / segmented form for reporting, analytics for third party services. We may use the information internally for any lawful purpose. Additionally, Company may use the NPII provided by you or acquire such NPII based on your activities on the Platform, in order to troubleshoot problems, enforce the Company’s Terms and Conditions of Use and/or other related matters.
Company will share your PII with selected third parties to be able to respond to your service request, provide service or provide customer support. These third parties will not use your Information for any purpose other than what we have agreed with them. We may from time to time supply third parties with this NPII on aggregate basis for uses in connection with this Website or the Application.
However, we cannot control and be responsible for other parties’ use of your PII which you make available to them through our . We encourage you to be careful about what PII you disclose in this way.
We aim to keep our information about you as accurate as possible. We shall not be responsible for the authenticity of the information provided by you. If you would like to review, change or delete the details you have supplied to us, you can do so by editing your account details on the Website or the Application.
Individual records of your personal information may be viewed or accessed only for the purpose of resolving support issues or suspected violation of the Terms and Conditions of Use, or as may be required by law. The Company will take all reasonable precautions for maintaining confidentiality of PII. The Company stores and maintains an industry-wide accepted professional standard for protection of PII.
Notwithstanding the above, the Company in no way guarantees that such information will not be accessed, disclosed, altered or destroyed by breach of firewalls and secured server software. The Company hereby disclaims any liability related to a security breach or loss of your information to the greatest extent permissible by law.
We recommend that you check the policy of each website or application you visit to better understand your rights and obligations especially when you are submitting any type of content on those third party websites or applications. Please contact the owner or operator of such website or application if you have any concerns or questions.
The Website and Application is not intended for people under the age of 18. Consistent with applicable laws, we will never knowingly collect PII from anyone under the age of 18 without requiring parental consent. Any person who provides their personal information to us through our Website or Application represents that they are 18 years of age or older.