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Cookies Policy

What is a cookie?

Cookies are small data files that your browser places on your computer or device. Cookies help your browser navigate a website and the cookies themselves cannot collect any information stored on your computer or your files. When a server uses a web browser to read cookies they can help a website deliver a more user-friendly service. To protect your privacy, your browser only gives a website access to the cookies it has already sent to you.

Why do we use cookies?

We use cookies to learn more about the way you interact with our content and help us to improve your experience when visiting our Website or Application. Cookies remember the type of browser you use and which additional browser software you have installed. They also remember your preferences, such as language and region, which remain as your default settings when you revisit the Website or Application. Cookies also allow you to rate pages and fill in comment forms.
Some of the cookies we use are session cookies and only last until you close your browser, others are persistent cookies which are stored on your computer or devise for longer.
The information collected by cookies falls within the category of NPII.

The table below explains the types of cookies we use on our websites and why we use them.

Category of cookies Why we use these cookies
Functional These cookies are essential for our websites and services to perform basic functions and are necessary for us to operate certain features. These include those required to allow registered users to authenticate and perform account-related functions, store preferences set by users such as account name, language, and location, and ensure our services are operating properly.
Analytics and Performance These cookies allow us to optimize performance by collecting information on how users interact with our websites, including which pages are visited most, as well as other analytical data. We use these details to improve how our websites function and to understand how users interact with them.


Functional cookies

Types Explanations Name Durations (days) Party
Functional Used to maintain user session. PHPSESSID 1 21north
Functional AWS Classic Load Balancer creates load balancing cookie: used to map the session to the instance. AWSELBCORS 1 21north
Functional AWS Classic Load Balancer Cookie.

Load Balancing Cookie: Used to map the session to the instance. Same value as AWSELB

AWSELB 1 21north


Analytical cookies

Types Explanations Name Durations (days) Party
Statistical This cookie is used to route user traffic cfmrk_cic 90 Cloudflare
Analytical Used to distinguish users. _ga 730 Google Analytics
Statistical Used to count and track pageview. _gid 1 Google Analytics
Statistical Used to count and track pageview. _gac_UA-10218544-29 90 Google Analytics
Statistical Used to count and track pageview. gclid 90 Google Analytics
Statistical Used to store ID’s of experiments and sessions for A/B testing. _gaexp 90 Google Analytics

How are third party cookies used?

For some of the functions within our Websites or Applications we use third party suppliers, for example, when you visit a page with videos embedded from or links to YouTube, these videos or links (and any other content from third party suppliers) may contain third party cookies and you may wish to consult the policies of these third party websites for information regarding their use of cookies.

How do I reject and delete cookies?

If you wish to reject or block the cookies set by us or the websites of any third party suppliers by changing your browser settings – see the Help function within your browser for further details. Please note that most browsers automatically accept cookies so if you do not wish cookies to be used you may need to actively delete or block the cookies.
Note, however, that if you reject the use of cookies you will still be able to visit our Website and Application but some of the functions may not work correctly.

Retention of information and changes to this policy

We will retain your personal information for the period necessary to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law. From time to time we may make changes to this privacy policy. If we make any substantial changes to this privacy policy and the way in which we use your personal data we will post these changes on this page and will use reasonable efforts to notify you of any significant changes. Please check our privacy policy on a regular basis.