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Is The Vehicle Aftermarket Prepared For Electric Vehicles
Is The Vehicle Aftermarket Prepared For Electric Vehicles?

Is The Vehicle Aftermarket Prepared For Electric Vehicles?

In 2010, only 17000 electric cars were sold globally. By 2019, this number had soared to 7.2 million. Evidently, electric vehicles (EVs) are expanding significantly, more recently with a 40% year-on-year increase for electric cars in 2019. China, Europe, and US are the largest consumers of EVs, owing to favourable policy announcements that include zero-emission […]

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Are You Doing The Needful To Make Customers’ Car Purchase Journey Effortless
Are You Doing The Needful To Make Customers’ Car Purchase Journey Effortless?

Are You Doing The Needful To Make Customers’ Car Purchase Journey Effortless?

Today, companies across sectors are catering to customers with an affinity towards technology. Customers want product information, reviews and price comparison at their fingertips. All the food delivery apps we currently use are a case in point. From live information from the time the food is ordered, to when it starts getting prepared, to when […]

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Benefits of pick-up & drop services, beyond after-sales
Benefits of pick-up & drop services, beyond after-sales

Benefits of pick-up & drop services, beyond after-sales

As pioneers of digital transformation in the automotive space, we believe that taking certain processes online benefits customers, OEMs, and other players in the ecosystem.  One such service is pick-up and drop, typically used for after-sales. Here, a customer who needs to get their vehicle serviced can do so simply by selecting a time slot […]

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Why outsourcing non-core functions makes sense for automobile OEMs
Why outsourcing non-core functions makes sense for automobile OEMs

Why outsourcing non-core functions makes sense for automobile OEMs

Across industries, there are benefits at large of outsourcing non-core functions. This ranges from easing HR challenges to solving for lack of specialist knowhow. Sometimes it might be needed because expertise is needed only for a short period of time, and other times to avoid underutilisation of both machinery and personnel. But more than anything […]

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What is influencing the vehicle purchase decision for this generation
What is influencing the vehicle purchase decision for this generation?

What is influencing the vehicle purchase decision for this generation?

With the current level of technology penetration, the current and upcoming generation of vehicle buyers not only prefer but expect ‘invisible’ after-sales service. A 2018 global Accenture study showed that the younger you are, the more inclined you will be to outsourcing routine services like buying groceries, delivering a package and even physically going to […]

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Technological Adaptation Can Unlock Business for OEMs & Service Centres In The Future
Technological Adaptation Can Unlock Business for OEMs & Service Centres In The Future

Technological Adaptation Can Unlock Business for OEMs & Service Centres In The Future

The internet has been a revolution not just for enabling communication and flow of information, but how business functions in the new age. Leveraging the power of this wonderful technology can lead to competitive advantages and cost savings for companies. We at 21North have always been inspired by such examples – ranging from small family […]

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Festive Purchases – Are Aftermarket Services a key factor when deciding which vehicle to go for?

Festive Purchases – Are Aftermarket Services a key factor when deciding which vehicle to go for?

The jubilant festival of Diwali is almost upon us, and it remains a major celebration across Singapore and India. This year, the festival of light brings with it a particular sparkle, as both countries begin to regain from a difficult year and optimistically plan ahead for the future. Singapore’s GDP rose by 7.9% in Q3, […]

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Zooming Towards Customer Delight: Digital Pick-Up and Drop-Off Is the Future Of The Auto After-Sales Market

Zooming Towards Customer Delight: Digital Pick-Up and Drop-Off Is the Future Of The Auto After-Sales Market

When was the last time you went to an airline’s office to buy a ticket? Or went to a restaurant for takeaway? Or even the last time you called a cab service and spoke to a representative to book a cab for a slot? That seems quaint at best and inconvenient at worst! Aided by […]