Great catastrophes and tough times bring both misery and opportunities to individuals and the economy. Industries across the world have been looking at ways to spur the demand for their products and services. The last decade fuelled the majority of the SAARC nations’ economic growth
Last year we optimistically anticipated that the pandemic and its after-effects would last for a couple of months. What we hoped would be a brief lockdown turned out to be one of the most drastic economic altering events. Major superpowers around the globe struggled in
There was a time when the power to purchase was held dominantly by one gender. Naturally, services and advertisements were shaped in a manner to largely attract only that segment to a life of luxury or convenience, depending on what was being sold. With the emergence of a modern society that strives
In 2010, only 17000 electric cars were sold globally. By 2019, this number had soared to 7.2 million. Evidently, electric vehicles (EVs) are expanding significantly, more recently with a 40% year-on-year increase for electric cars in 2019. China, Europe, and US are the largest consumers
Today, companies across sectors are catering to customers with an affinity towards technology. Customers want product information, reviews and price comparison at their fingertips. All the food delivery apps we currently use are a case in point. From live information from the time the food
A lot of us might remember the early days of the mobile telephony boom in India. During this time, the industry saw a spate of value-added services (VAS) such as ringtones, special SMS services, caller-back tunes and more, many of which persist to this day.
As pioneers of digital transformation in the automotive space, we believe that taking certain processes online benefits customers, OEMs, and other players in the ecosystem. One such service is pick-up and drop, typically used for after-sales. Here, a customer who needs to get their vehicle
Across industries, there are benefits at large of outsourcing non-core functions. This ranges from easing HR challenges to solving for lack of specialist knowhow. Sometimes it might be needed because expertise is needed only for a short period of time, and other times to avoid
Starting 2020 with High Hopes & Positive Outlook The 21North family began 2020 with a lot of excitement as 5 new cities were about to go operationally live in India & we had a pragmatic expansion plan in South East Asia! We were going to
With the current level of technology penetration, the current and upcoming generation of vehicle buyers not only prefer but expect ‘invisible’ after-sales service. A 2018 global Accenture study showed that the younger you are, the more inclined you will be to outsourcing routine services like
