In 2010, only 17000 electric cars were sold globally. By 2019, this number had soared to 7.2 million. Evidently, electric vehicles (EVs) are expanding significantly, more recently with a 40% year-on-year increase for electric cars in 2019. China, Europe, and US are the largest consumers of EVs, owing to favourable policy announcements that include zero-emission […]
Today, companies across sectors are catering to customers with an affinity towards technology. Customers want product information, reviews and price comparison at their fingertips. All the food delivery apps we currently use are a case in point. From live information from the time the food is ordered, to when it starts getting prepared, to when […]
A lot of us might remember the early days of the mobile telephony boom in India. During this time, the industry saw a spate of value-added services (VAS) such as ringtones, special SMS services, caller-back tunes and more, many of which persist to this day. These services, ranging from functional to the entertaining, were a […]
As pioneers of digital transformation in the automotive space, we believe that taking certain processes online benefits customers, OEMs, and other players in the ecosystem. One such service is pick-up and drop, typically used for after-sales. Here, a customer who needs to get their vehicle serviced can do so simply by selecting a time slot […]
Across industries, there are benefits at large of outsourcing non-core functions. This ranges from easing HR challenges to solving for lack of specialist knowhow. Sometimes it might be needed because expertise is needed only for a short period of time, and other times to avoid underutilisation of both machinery and personnel. But more than anything […]
Starting 2020 with High Hopes & Positive Outlook The 21North family began 2020 with a lot of excitement as 5 new cities were about to go operationally live in India & we had a pragmatic expansion plan in South East Asia! We were going to become 5 years young and were fully focused, committed to […]
With the current level of technology penetration, the current and upcoming generation of vehicle buyers not only prefer but expect ‘invisible’ after-sales service. A 2018 global Accenture study showed that the younger you are, the more inclined you will be to outsourcing routine services like buying groceries, delivering a package and even physically going to […]
The internet has been a revolution not just for enabling communication and flow of information, but how business functions in the new age. Leveraging the power of this wonderful technology can lead to competitive advantages and cost savings for companies. We at 21North have always been inspired by such examples – ranging from small family […]
The jubilant festival of Diwali is almost upon us, and it remains a major celebration across Singapore and India. This year, the festival of light brings with it a particular sparkle, as both countries begin to regain from a difficult year and optimistically plan ahead for the future. Singapore’s GDP rose by 7.9% in Q3, […]
When was the last time you went to an airline’s office to buy a ticket? Or went to a restaurant for takeaway? Or even the last time you called a cab service and spoke to a representative to book a cab for a slot? That seems quaint at best and inconvenient at worst! Aided by […]
